Welcome to Lunessence Parfums. By accessing our website, placing an order, or using any services we provide, you agree to these Terms & Conditions. Please read them carefully before using the site.
If you do not agree with any part of these terms, you should not use this website.
1. Company Information
Lunessence Parfums (“we”, “us”, “our”) operates the website www.LunessenceParfums.com and provides products for purchase through this site.
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions. You must not:
• Use the site for fraudulent purposes • Attempt to steal, alter, or misuse content • Interfere with site security or performance • Copy or redistribute any content without permission
We may restrict access or suspend accounts that violate these terms.
3. Product Information
We strive to display accurate product descriptions, pricing, and availability. However, we do not guarantee:
• Accuracy of descriptions • Color or appearance on your screen • Stock availability
Product images are for illustrative purposes. Actual bottle color, finish, or packaging may vary slightly due to hand-painted or artisanal processes.
4. Pricing & Payment
All prices listed on our site are in USD unless otherwise stated.
By placing an order, you agree that:
• You are authorized to use the payment method • Billing information is accurate and current • Payment processors (Stripe, PayPal, etc.) may validate your information
We reserve the right to cancel any order if fraud or misuse is suspected.
5. Orders & Fulfillment
Order Confirmation
When you place an order, you will receive an email confirmation. This does not constitute acceptance of your order.
Order Acceptance
We reserve the right to refuse or cancel an order at any time, including for:
• Suspected fraud • Incorrect pricing • Shipping restrictions • Inventory issues • Inaccurate or incomplete information
Processing Time
Orders are processed within 1 to 3 business days.
6. Shipping & Delivery
Shipping times are estimates and not guaranteed. Delays may occur due to:
Once an order is marked Delivered by the carrier, it is considered completed. We are not responsible for:
• Stolen packages • Misdelivered packages due to incorrect addresses • Delays outside our control
International customers are responsible for all VAT, taxes, customs fees, and import duties.
7. Returns & Refunds
All sales are final.
We do not accept returns or exchanges once products have shipped. Due to the nature of fragrance products and hygiene regulations, no refunds are issued for:
• Scent preference • Allergic reactions • Buyer’s remorse • Incorrect address provided by the customer • Packages marked as “Delivered” • International packages held at or returned from customs
Damaged items may be eligible for a replacement only, according to our Refunds & Returns Policy.
8. Discovery Set Policy
Because Discovery Sets are intended for sampling, they are non-refundable and cannot be exchanged.
9. Intellectual Property
All content on this site — including logos, product names, descriptions, photos, videos, and designs — is the exclusive property of Lunessence Parfums.
You may not copy, reproduce, distribute, or use our content without written permission.
10. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected and used.
By using our site, you consent to our data practices as described therein.
11. Prohibited Uses
You agree NOT to:
• Engage in chargeback fraud • Attempt to reverse-engineer or copy our fragrances • Submit false claims or false damage reports • Create multiple accounts to exploit promotions • Interfere with the site or misuse its features
Violations may result in:
• Order cancellation • Account termination • Legal action • Reporting to payment processors or authorities
12. Liability Limitations
To the fullest extent permitted by law:
• We are not liable for indirect, incidental, punitive, or consequential damages • We make no guarantees regarding uninterrupted site access • Our maximum liability for any claim is limited to the amount paid for the order in question
Products are provided “as is” without warranties beyond those required by law.
13. Indemnification
You agree to indemnify and hold harmless Lunessence Parfums from any claims, damages, losses, liabilities, or expenses arising from:
• Your misuse of the site • Violation of these terms • Violation of law • Fraudulent activity
14. Governing Law
These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles.
15. Changes to These Terms
We may update or modify these Terms & Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the site indicates your acceptance of all changes.
16. Contact Us
If you have questions about these Terms & Conditions, contact us at:
