This Privacy Policy describes how Lunessence Parfums (“we”, “us”, “our”) collects, uses, stores, and protects your information when you visit or make a purchase on our website.
By using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Information You Provide Directly
When you make a purchase, create an account, or contact us, you may provide: • Name • Email address • Billing address • Shipping address • Phone number (optional) • Payment details (processed securely through Stripe or PayPal – we do not store your full card information)
Automatic Information
When you browse our site, we automatically collect: • IP address • Device type • Browser type • Pages viewed • Time spent on pages • General location data • Cookies and tracking data
This helps us improve site performance and user experience.
Order Information
When you purchase from us, we collect the information necessary to: • Process your order • Provide shipping • Handle refunds • Offer customer support
2. How We Use Your Information
We use your information to:
• Process and fulfill orders • Provide tracking updates and shipping notifications • Communicate about your purchases or account • Improve website functionality and customer experience • Prevent fraud and protect website security • Comply with legal obligations • Send marketing emails if you choose to subscribe (you may opt out at any time)
We do not sell your information to third parties.
3. How We Share Your Information
We may share your information with trusted third-party service providers who assist us in operating our business, including:
• Payment processors (Stripe, PayPal) • Shipping carriers and postal services • Website hosting providers • Email marketing platforms (e.g., Mailchimp) • Analytics tools (e.g., Google Analytics)
These partners only receive the information necessary to perform their services and are obligated to protect your data.
We may also share information if required to comply with legal obligations.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Improve website performance • Remember items in your cart • Analyze visitor behavior • Personalize your experience
You can disable cookies in your browser settings, but some features of the site may not function properly.
5. Data Retention
We keep your order information on file unless and until you ask us to delete it. Account information is retained while your account remains active.
Email subscribers may be removed at any time by clicking “unsubscribe.”
6. Data Security
We take reasonable technical and administrative measures to protect your data. This includes:
• Encrypted checkout • Secure hosting • Restricted access to sensitive information
However, no online transmission is 100 percent secure, and we cannot guarantee absolute protection.
7. Your Rights
Depending on your location, you may have rights such as:
• Access to your personal data • Correction of inaccurate data • Request deletion of your data • Opt-out of marketing communications • Request a copy of your stored information
You may exercise these rights by contacting us at:
If you order from outside the United States, your information may be transferred to and processed in the U.S. By using our site, you consent to this transfer.
International customers are responsible for all customs duties, taxes, and import fees.
9. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy or your data, contact us at:
