We currently ship to: • United States • Canada • United Kingdom • Select European Union countries
We do not ship to South America, Africa, Middle East, or Asia at this time.
How long does processing take?
Orders are processed within 1 to 3 business days. You will receive a tracking number as soon as your order ships.
How long does shipping take?
US orders: 3 to 7 business days Canada: 5 to 10 business days UK & EU: 7 to 14 business days
Transit times vary depending on customs and courier conditions.
How much is shipping?
Shipping rates vary by region and product type. They will be displayed during checkout before completing your purchase.
Do you offer free shipping?
We may offer free shipping promotions for U.S. orders at select times. International shipping is not eligible for free shipping.
Will I have to pay customs or VAT for international orders?
Yes. International customers are responsible for all import duties, VAT, and customs fees. These costs are not included in the purchase price.
My package says “Delivered” but I never received it. What do I do?
If the tracking shows Delivered, the courier considers the delivery complete. Please check: • Your mailbox • Neighbors • Building office • Mailroom
If still not found, contact the courier to open a case. We cannot refund or replace orders marked Delivered.
What happens if I enter the wrong shipping address?
We are not able to change or intercept orders once they enter processing. If the address was entered incorrectly, we are not responsible for lost or misdelivered packages.
Please double-check your address before completing checkout.
My international order was returned to sender. Can I get a refund?
Due to perfume shipping restrictions, returned international packages are destroyed by customs and cannot be resent or refunded. Please ensure you pay any required customs fees promptly to avoid return-to-sender scenarios.
Products & Fragrances
What concentration are your fragrances?
All Lunessence Parfums fragrances are Extrait de Parfum, offering a rich and long-lasting scent profile.
How long do your fragrances last?
Performance varies by skin type, environment, and body chemistry. Our extrait concentration is designed for extended wear and a warm, elegant trail.
Are your fragrances unisex?
Yes. Each fragrance is crafted to be fully unisex, suitable for any style or preference.
Can I test the fragrances before buying a full bottle?
Yes. Our Discovery Set includes 1.5 ml samples of all four fragrances, allowing you to explore the collection before committing to a full bottle.
Do the fragrances come with batch numbers?
Yes. Each fragrance is produced in small batches, and batch information is included on the packaging.
How should I store my fragrance?
Store fragrances in a cool, dry place away from direct sunlight to preserve quality and longevity.
Returns, Refunds & Order Issues
What is your return policy?
Due to hygiene and safety standards, all sales are final. We do not accept returns or exchanges once a product has shipped.
What if my item arrives damaged?
Please contact us within 48 hours with photos of: • The item • The box • The shipping label • The packaging materials
We will send a replacement once verified.
I don’t like the scent. Can I return it?
Scent preference is subjective and personal, so we do not accept returns or refunds for this reason. We recommend purchasing the Discovery Set first.
My bottle is missing a spray nozzle / leaked / arrived broken. What do I do?
Contact our support team within 48 hours of delivery with photos. We will replace damaged or defective products.
Can I cancel my order?
Orders cannot be canceled once placed, as they immediately enter the fulfillment queue.
What if I received the wrong product?
Contact us within 48 hours with your order number and photos. We will correct the mistake promptly.
Payments & Security
What payment methods do you accept?
We accept: • All major credit and debit cards (via Stripe) • Apple Pay / Google Pay
Is my payment information secure?
Yes. We do not store credit card numbers. All payments are processed through secure, encrypted third-party gateways.
Why did my payment fail?
Possible reasons include: • Billing/shipping address mismatch • Bank security flag • Insufficient funds • Incorrect card details
